At Sensibly, we believe your home is your sanctuary, and your personal data should be treated with the same care we bring to every repair. This policy explains how we collect, use, and protect the information you provide to us.
Legal & Compliance
Privacy Policy
Effective Date: October 26, 2023
What information we collect
To provide our home services, we collect several types of information:
- Contact Information: Name, physical address, email address, and phone number used to schedule services and send invoices.
- Service History: Details regarding past and current maintenance requests, repair notes, and project descriptions.
- Payment Information: Credit or debit card details processed securely through our payment partners (see "Third-Party Services").
- Device & Usage Data: IP address, browser type, and device information to ensure our website functions correctly and securely.
How we use your information
We use your information solely for the purposes outlined below:
Service Delivery
To schedule appointments, dispatch the appropriate tradesperson, and execute the requested repairs or maintenance.
Communication
To send booking confirmations, invoices, receipts, and safety notices related to your service history.
Safety & Security
To verify identity, conduct background checks on our partners, and maintain insurance records.
How we protect your data
We implement robust technical and organizational measures to safeguard your information:
- Encryption: We use 256-bit SSL encryption for data transmission and AES-256 encryption for data at rest.
- Access Controls: Access to your personal data is restricted to authorized personnel who need it to perform their jobs. Multi-factor authentication is used for administrative accounts.
- Compliance: We adhere to industry standards including PCI DSS for payment processing.
Third-party services
We use trusted third-party providers to facilitate our services:
- Stripe: Processes your credit card payments. Stripe does not store your full card numbers.
- Google Analytics: Helps us analyze website traffic and improve user experience. We use anonymized data.
Your rights
Under applicable privacy laws, you have the right to:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request the correction of inaccurate or incomplete data.
- Erasure: Request the deletion of your data, subject to legal exceptions (e.g., retention for tax or accounting purposes).
- Portability: Request a copy of your data in a structured, machine-readable format.
Cookie policy
We use essential cookies to ensure the website functions correctly (e.g., session management). We also use analytics cookies to understand how visitors use our site, which helps us improve our service delivery.
You can manage your cookie preferences through your browser settings at any time.
Questions about your data?
If you have any questions or concerns about this policy, our data handling practices, or your rights, please contact our dedicated Privacy Officer directly.
Privacy Officer: Legal Department